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Measuring Instructions

Turnout gear is sized differently than street clothing. Please print and carefully follow the measuring instructions when ordering.

Download Measuring Instructions

 Equipment Issues

Please use the link below to report any equipment issues.

Report Equipment Issues

Methods of Payment

We encourage online orders and accept Visa, MasterCard, American Express and Discover. Phone orders and payment by certified check or money order are also accepted. Purchase orders are accepted from training academies and municipal fire departments. Contact us for details.

Security

Your information security is a priority. All transactions take place on a secure server, and your information is encrypted using Secure Sockets Layer protocol (SSL) before it is sent through the Internet. If you are not comfortable ordering online, just contact us and we will be happy to process your order over the phone.

Shipping and Handling

A shipping and handling charge will be applied to all orders. This charge covers shipping to you, return shipping and most replacements. All orders will be shipped via FedEx Ground. There will be an additional charge for expedited shipping (Standard Overnight or Second Day Air).

It is our practice to include a pre-paid FedEx Return Shipping label with each rental order for your convenience in returning the rental gear. Click here to find a FedEx location near you. Please click the button below if you have misplaced your return shipping label.

Misplaced Return Shipping Label?

Return Policy

We are confident you will be completely satisfied with your rental turnout ensemble, but we offer a full refund of the rental price minus the shipping charges and a $50.00 order cancellation fee if the gear is returned unused before the start of your program. If your order is cancelled prior to being shipped, you will receive a full refund of the rental price minus a $50.00 order cancellation fee. If you return the gear less than 6 weeks from the start of the program, we will refund 50% of the rental price minus the shipping charges and a $50.00 cleaning fee. If more than 6 weeks of the program is completed, you are responsible for the full rental price. Note: shipping and handling charges are not refundable. Note: if your training period is less than 9 weeks you are responsible for the full rental price.

Privacy Policy

We do not disclose or sell our customer database. The information we collect is solely for the purpose of processing and shipping orders. This information will allow us to completely fill an order and notify customers about an order’s status. A confirmation notice for each order will be sent via email. A secure server is used to collect and process all orders.

Disclaimer

TurnoutRental is not responsible for any damages resulting from the rental or use of all subject rental turnout gear. Except as stated, no express or implied warranties are given. Damages, if any, are limited to the rental cost incurred.
Download Terms & Conditions